1. Introduction
Scruffy Cub (website address: [https://scruffycub.com] values your trust and your support. We are a Switzerland-based company, creating apparel and lifestyle products designed for the bear community and beyond. Please read this Privacy & Cookie Policy carefully. By using our website and services, you consent to the practices described here.
At Scruffy Cub, based in Switzerland, we respect your privacy and are committed to protecting your personal data in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the European General Data Protection Regulation (GDPR). This Privacy & Cookie Policy explains how we collect, use, and safeguard your data when you use our website, online shop, and services.
Data Controller
The data controller responsible for your personal data is Scruffy Cub, Seidenweg 12, 8600 Dübendorf, Switzerland, privacypolicy@scruffycub.com.
If you have any questions about this policy or your rights, please contact us at the above details.
Data We Collect
We may collect and process personal data including your name, username, email address, postal address, phone number, billing and shipping details, payment information, IP address, browser type, device information, access times, cookies, information on how you use our website and services, and your marketing preferences. This data is collected directly from you when you place an order, create an account, or use our services, or automatically through your interaction with our website.
Data Storage Location
Scruffy Cub is a Switzerland-based company and our web servers are hosted in Germany by our trusted provider all-inkl.com (Neue Medien Münnich). The hosting provider operates under strict European data protection regulations, ensuring that your data is securely stored and GDPR/FADP compliant. For more information about how our hosting provider handles data, please see the all-inkl.com privacy policy.
Registration Data
If you create an account on our website, we store the username and email address you provide, along with any additional information you add to your user profile. You may view, edit, or delete your personal data at any time, except for changes to your username. Website administrators also have access to this information to ensure proper account management.
Purchase Data
When you place an order in our shop, we collect the information necessary to process your purchase, including billing and shipping details, payment information, and order history. This data is required to deliver your products, handle returns or exchanges, and provide customer service.
Support Data
If you contact us for support, the details you provide such as your name, email address, and message content will be processed to resolve your inquiry. We only collect the data you voluntarily provide, and it will be used exclusively for handling your request.
Comments
When visitors leave comments or reviews on our site, we collect the information shown in the comment form, as well as the IP address and browser user agent string to help detect spam.
Contact Form
Information submitted through our contact form is sent to our company email, which is securely hosted by all-inkl.com. The data you submit is used solely to process your inquiry and is not shared with third parties or used for marketing purposes.
Google Analytics
We use Google Analytics to better understand how visitors use our website. The data collected is anonymized and does not allow us to personally identify you. If you prefer not to be tracked by Google Analytics, you can opt out by using the official Google Analytics opt-out tool.
Use of Personal Data
We use your personal information only for the purposes necessary to provide and improve our services. These purposes include verifying and identifying users during website usage, providing technical assistance and customer support, processing and delivering product orders, cooperating with our production partner Printful, sending important updates and service notifications, preventing fraudulent activity and ensuring account security, customizing the website experience for individual users, and ensuring overall performance and administrative functionality.
Cookies and Similar Technologies
Our website uses cookies and similar technologies to provide essential functionality, improve your browsing experience, analyze traffic, and deliver personalized offers. Essential cookies are required for the website to function, such as those enabling the shopping cart and checkout process. Performance and analytics cookies help us understand how visitors use our site. Functional cookies remember preferences such as language or login details. Marketing cookies are used to deliver relevant ads and promotions. When you visit our website, you are asked to provide your consent for non-essential cookies via our cookie banner. You can accept or reject categories of cookies at any time. You may also manage or withdraw your consent through the cookie settings on our website or by adjusting your browser settings. Please note that disabling certain cookies may affect website functionality.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy or as required by law. For example, tax and accounting records are generally kept for ten years.
Your Rights
Under Swiss and European data protection law, you have the right to access your data, to request rectification of inaccurate information, to request deletion, to restrict processing, to request data portability, to object to processing, and to withdraw your consent at any time. You also have the right to lodge a complaint with the competent data protection authority. To exercise these rights, please contact us at privacy@scruffycub.com.
Data Security
We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or loss.
Updates to This Policy
This Privacy & Cookie Policy may be updated from time to time to reflect changes in our practices or in legal requirements. Updates will be published on this page with the date of the last revision.
Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
Printful
To fulfill your orders, we cooperate with our production and fulfillment partner Printful. Once you place an order, the relevant details such as product selection, shipping address, and contact information are securely transmitted to Printful, which is responsible for producing, packaging, and shipping your items. Printful acts as a data processor on our behalf and is contractually bound to handle your data in compliance with GDPR and Swiss data protection law. Printful may operate fulfillment centers outside of Switzerland and the EU. In such cases, appropriate safeguards such as Standard Contractual Clauses ensure that your data remains protected. For more information on how Printful processes personal data, please see the Printful Privacy Policy at https://www.printful.com/de/policies/privacy.
Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
Mailchimp
When you subscribe to our newsletter or updates, your email address and related information will be processed through Mailchimp, a trusted third-party email marketing platform. This allows us to send you the latest Scruffy Cub news, offers, and community updates straight to your inbox.
Mailchimp securely stores your data on servers in the United States and processes it in accordance with GDPR and other applicable privacy regulations. For more information, please review Mailchimp’s Privacy Policy.
You can unsubscribe from our emails at any time by clicking the link provided in every message. Once you unsubscribe, your data will no longer be used for email campaigns, though it may remain stored as required for compliance reasons.
We only use your data for our own communication with you – it will never be sold, rented, or shared with anyone else.
How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. Scruffy Cub permits residents of the European Union to use its Service. Therefore, it is the intent of Scruffy Cub to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
Third Party Websites
Scruffy Cub may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by Scruffy Cub, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. Scruffy Cub bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to Scruffy Cub, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
